I don't think I've ever read anyone's account of going to the DMV where they didn't complain. I've certainly had my share of annoying experiences there, usually downtown where the lines are out of control and everyone is grouchy. But today I had to get a new license, having just noticed that mine expired recently on my birthday, and was impressed at how pleasant all the employees were and how efficient the whole operation was.
The line was long, but moved at a reasonable pace. The employees at the desk were cheerful and knew what they were doing. It can't be fun having to serve people who would rather be somewhere else, but everyone seemed to have a sense of humor and nobody acted as if they disliked their jobs.
I filled out a form, waited a little, had my photo taken, waited a little more, and eventually paid my $39 and got a temporary printout to use until my new license arrives in the mail. I had the option of getting a new and improved "Real I.D." for the same price except I didn't have a birth certificate and additional proof of address with me. The new "Real I.D." looks just like the regular driver's license except it apparently has a star on it. I asked what you get for that star, and they told me I could use it to get into federal buildings and to check in at airports. I can't imagine the starless driver's license wouldn't work for those things just fine, so I don't feel I'm missing out. It's like the I.D. version of the Sneeches on the Beaches, where some have stars on thars but it doesn't, in the end, mean anything.
In any case, the whole thing took maybe half an hour, I had time to finish a Sudoku puzzle, I got a little refresher course in Spanish listening to the announcements happening in two languages each time, and really, there was nothing to complain about. I came away feeling pleased to have my errand done and glad my local DMV runs so well. Thought it deserved a brief mention.
(Of course, I also like the U.S. postal service, I've only had good experiences with cops, and I even don't mind the teenagers who skateboard in our intersection, so my threshold for what is annoying may be skewed compared to other people. Eh, I like my life and give others the benefit of the doubt that their intentions are good most of the time, so I'm not going to apologize even if I'm out of step with the norm.)